FAQ

Your Questions. Answered.

How To Install Your InnSys Home Phone Service?

Diagram / Video Clip

What Is The InnSys Home Phone Service?

InnSys™s Home Phone Service uses your high-speed Internet connection to deliver your phone service. Just like with a traditional telephone network, you can call anyone with conventional phone service, Internet-based phone service line, or a cellular phone.

Do I need specific telephones or jacks?

No. The service works with all existing jacks and touch tone phones.

Does my computer have to be on for me to make calls?

No. Only your modem and the InnSys Phone adapter must be on to make or receive calls.

Can I keep my current phone number?

Yes, you may be able to keep your current telephone number. Please contact us for service availability in your area.

Can I take my InnSys Home Phone service with me when I travel?

Yes. As long as you have access to high-speed Internet, you will be able to use your service. It is recommended that you first check the domestic laws of the country you are visiting to make sure that using Voice over Internet Protocol (VOIP) technology does not violate any regulations.

Can I speak on the phone and use the Internet at the same time?

You will be able to use your service to make or receive calls while you are surfing the Web.

How do I contact InnSys technical support?

Dial 416 8000 797 from your InnSys Phone Service and Select option 3 to have technical support. You can also refer to the Contact Us section, for communicating by email with the technical support.

What information do I need to configure my E-mail software?

Regardless of the E-mail software you choose, they often require the same information about your account:
  1. E-mail address: This is your name followed by @innsysvoice.com (Ex. john@innsysvoice.com)
  2. Username: Same as your email address
  3. E-mail password: This is the password you choose when subscribing to InnSys. Must be between six (6) and eight (8) characters long.
  4. Incoming (POP3) mail server: mail.innsys.ca this is the name of the server that receives your E-mail.
  5. Outgoing (SMTP) mail server: smtp.innsys.net this is the name of the server that sends E-mail for you.
  6. Display name: This is the name, like John Smith or Dr. Smith, that others will see when they receive your E-mail.

Does InnSys offer a 7-1-1 service for hearing and speech impaired people?

Message Relay Service (7-1-1) is available to InnSys Home Phone customers. Please call us for more details. Are 9-1-1 Emergency Services available with the InnSys Home Phone service? Yes, the InnSys Phone Service provides access to 9-1-1 Emergency Dialling. Please refer to 911 Limitations for more information

Will my InnSys Home Phone service work if the power goes out?

No. Unless you have a back-up power source in place, your modem, router, home network and Internet Voice Gateway will not work in the event of a power outage.

Can I use my phone if my computer is turned off?

Yes. As long as your modem and router/home network (if applicable) are still on, you will be able to use your InnSys Phone Service.

What kind of Internet connection do I need to use the InnSys Phone Service?

The service will work with any Cable or DSL high-speed Internet connection.

Can I send a fax over the InnSys Home Phone service?

The service will work with any Cable or DSL high-speed Internet connection.

What will I receive in the InnSys Home Phone service Starter Kit?

The kit contains the following items:
  1. InnSys Phone Service user guide
  2. Internet Voice Gateway
  3. Ethernet cable
  4. DC power adapter

How fast is InnSys high-speed connection?

Speeds will vary depending on distance, internal wiring and signal strength. For more information on speeds, please visit our Internet product page.

What system requirements are necessary to use the Internet service on my computer?

  1. Operating system: all versions of Windows, Mac OS, and Linux released over the past fifteen years
  2. Processor: 166 MHz and above
  3. RAM: 32 MB
  4. Disk space: 30 MB
  5. Modem: InnSyss modem
  6. LAN card and Ethernet adapter
  7. CD-ROM reader
  8. Video card